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FAQ

How do I cancel my 7 Day Trial before I get charged?

7 DAY CANCELLATION POLICY: ALL CANCELLATIONS MUST BE RECEIVED ELECTRONICALLY ON OR BEFORE THE SIXTH DAY WHILE ON THE SEVEN DAY TRIAL. THE CREDIT CARD USED TO ENROLL WILL BE CHARGED ON DAY SEVEN. TO CANCEL A MEMBERSHIP, SEND AN EMAIL WITH MEMBERS NAME AND REASON FOR CANCELLATION TO SUPPORT@TRIPVALET.COM "DUE TO THE NATURE OF OUR MEMBERSHIP NO REFUNDS ON THE MEMBERSHIP ARE AVAILABLE AFTER THE TRIAL PERIOD."

Do my customers have to take a timeshare presentation in order to take advantage of your vacation certificates?

No, your customers will never be required to attend any sales or timeshare presentation. These are real, top quality vacations with no hidden fees or strings attached. Remember, we are simply filling otherwise empty rooms which the hotels and resorts turn into additional revenue from other areas of their property, such as room service, spa, in-house restaurant, bar purchases, extra day stay, etc.

How are you able to offer these incentives?

We contract with the world-leading hotel chains, cruise lines, and resorts to help them fill their otherwise empty rooms. We help fill empty rooms which the hotels, resorts, and cruise lines turn into additional revenue from other areas of their property and future bookings. Hotels rarely experience full occupancy, yet they remain open, providing rooms and services at fixed costs. So when hotels give out their rooms by partnering with marketing companies like us, they might miss out on the room fee, but they already didn't have that in the first place, at least now they have the opportunity to gain a customer for their in-house restaurants, room service, their casinos, an extra day stay, future bookings, etc. The magic of why our program works so well is the fact that it's a win-win for everyone involved. You win because you gain more business from using our incentives. Your customers win because they received an awesome incentive gift from you. The hotels, resorts, and cruise lines win because they gain additional revenue from other areas of their establishment that they otherwise would not have been able to get and they also have a new client that may book with them in the future.

Do the certificates have an expiration date?

Yes, all certificates created will be assigned an expiration date 30 days out. Please note that the expiration date printed on the certificates only pertains to the actual activation/redemption of the certificate. After your customers activate a vacation certificate, they will have at least 12 months to travel.

Do my customers have to set their reservations and travel by the expiration date printed on the certificate?

No. The expiration date pertains to redemption/activation of the vacation certificate only. Once your customer redeems/activates a vacation certificate they will then have at least 12 months to travel.

Do my customers get to choose the destination?

Yes, your customers do get to choose the destinations that they wish to travel to.

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